Peak Insight is an award-winning technology integration provider, enabling business outcomes through alignment, optimisation and management of technology.
We provide specialised consulting-led and adoption-driven professional services with a focus on Collaboration, Customer Care and Connectivity.
Our clients are medium to large organisations that value an adaptable, tier-one partner experience.
At Peak Insight, we’re building an ever-evolving capability to deliver extraordinary business outcomes for our clients through technology, innovation and professional services.
Our Offerings.
Collaboration
Team Collaboration
Unified Communications
Audio+Video+Web Conferencing
Paging and Emergency Notifications
Call Recording and Analytics
Voice and Video Telephony
Unified Messaging
Attendant Console
SIP Migration
Customer Care
Customer Interaction Management
Omnichannel
Business Intelligence
Customer Experience Measurement
API and Custom Integration
Self Service Applications
Post Call Surveys
Service Assurance
Denial of Service Protection
Connectivity
Switching
Wireless LAN
Software Defined WAN (SD-WAN)
Next Gen Firewalls
Network Access Control
Activity Based Working
Bring Your Own Device (BYOD)
Guest Management
Advanced Malware Protection
Our Approach.
We take a proprietary, consulting-led and adoption-driven approach to working with our clients.
We engage with senior management, line of business and technology stakeholders. We seek first to understand the desired business outcomes and the role of existing technology platforms. We then work with clients to develop strategic roadmaps that maximise business benefit in the most cost-effective manner.
Our technology delivery specialists integrate, optimise, support and manage client technology.
We partner with clients long term, as we build business-aligned capabilities into their technology platforms.
Peak Insight is a specialised team of high quality resources, each having at least ten (10) years experience in their technology specialisation.
Our professional services are designed to help organisations adapt and migrate to the digital economy.
Every organisation is at a different point on their technology journey. Our flexible engagement approach enables clients to readily work with us to achieve desired business outcomes.
Peak Assessment
Business-align technology platforms
Assess existing assets
Maximise return on existing investments
Develop a strategic roadmap
Peak Integration
Architecture and design
Integration services
Project management
Peak Availability
Specialised support services
Managed services
Proactive monitoring
Peak Adoption
Use case based training
Adoption metrics
Quarterly business reviews
Why Peak Insight?.
Business Outcome Focus. We work with you to identify what success looks like. We engage with stakeholders across IT and the business to gather requirements and dependencies for success.
Agility. We take an agile approach, adapting to your specific requirements and environment to create and deliver a solution that provides the best business outcome.
Experience. Our Peak Assessment, Integration, Availability, Adoption and Customer Success teams have over thirty (30) years of experience working with both global enterprise and mid-size client organisations.
Adoption. A digital implementation is only the beginning. We work with you to drive ongoing adoption to identified use cases and maximise business benefits.
Engagement. Our client relationships are long term, built on trust, earned over time through performance and delivery.
What Our Clients Say.
"Highly skilled and professional team that listens to the client."
"Very professional, always happy to assist and provide advice."
"Successfully delivered projects that other companies said could not be done."
