Cisco Webex Teams Users
How to easily add a large number of users to a Cisco Webex Teams space

Do you need to bulk-add a large number of users to a Cisco Webex Teams Space? Perhaps you have a large remote workforce that you would like to keep engaged via a[...]

Top 5 Cisco Webex Integrations for Your Everyday Tools and Applications

Find out how to easily schedule Cisco Webex meetings from your Microsoft Outlook or Google calendar. Discover how to easily share and edit files you currently have stored in Microsoft OneDrive, Microsoft[...]

Cisco Webex Endpoints
Cisco Webex Meetings Devices that can be cloud registered

A handy list! The following Cisco devices can be cloud registered to Cisco Webex Meetings: Cisco TelePresence MX Series MX200 G2 MX300 G2 MX700 Dual MX800 Single MX800 Dual Cisco TelePresence SX[...]

Modern Workforce Experience
How to Build a Modern Workforce Experience

The Coronavirus (COVID-19) pandemic has changed many aspects of our lives, from the way we live, the way we socialize and interact with family and friends, to the way we work.  Some[...]

Cisco UCCX User
How to simplify time of day routing with Cisco UCCX (Unified Contact Centre Express)

A large university recently reached out to Peak Insight.  They were facing some challenges within their Cisco Unified Contact Centre Express (UCCX) contact centre, and were frustrated. “Our Cisco UCCX IVR scripting[...]

User viewing Cisco Webex Common Identity
What is Common Identity in Cisco Webex?

Using the same identity within the enterprise and Cisco Webex cloud services A user Jack has his corporate identity information stored in the Okta cloud-based enterprise directory. He would like to search[...]

Recording a Cisco Webex Meeting
How to record a meeting in the cloud with Cisco Webex Meetings

Recording a Cisco Webex Meeting is as easy as 1-2-3! Cisco Webex Meetings makes it easy to record meetings in the cloud for people who can’t attend, or for those who want[...]

Cisco Touch 10 Controller
Improve Meeting Room Experience using Cisco Webex and Touch 10 programming

A Boardroom that required a call to IT to start a Video Conference… “This is out of control – it is just too hard.” Mike*, a senior executive with a global Sporting[...]

Cisco Webex Teams Dial-In Update

To continue to deliver a secure meeting join experience, Cisco are changing how users join Webex Teams meetings. Users that join Webex Teams meetings by dialling in from a phone line will[...]

Crisis and All Hands Meeting capability within the hour, and without charge for ninety (90) days

The dynamic policy landscape with respect to COVID-19 has meant that organisations have to rapidly collaborate to make decisions, and then clearly communicate those decisions to diverse and at times large audiences.[...]

Peak Insight Achieves Cisco Webex Contact Centre Certification from Cisco Systems in Australia

Endorsed to enable clients to deliver personalised, proactive service and a seamlessly connected customer experience. To enrich customer experiences and optimise contact centre performance, Australian-based Peak Insight announced today that it has[...]

Peak Insight – a client perspective

A big welcome back to our clients and partners! The team at Peak wish you all the best for an extraordinary year.What been happening at Peak? It's been an exciting period of[...]

Blue Ribbon and National Police Remembrance Day

It was an honour to join our client BankVic in remembrance of all Victoria Police Officers who have fallen in the line of duty, and to recognise police members and the life-changing[...]

What happened at Peak this week?

What happened at Peak this week? We took the opportunity to demonstrate to power of Cisco policy based network access in education – increasing security, visibility, reducing IT operational overhead and enhancing[...]

What happened at Peak this week?

We took the opportunity to demonstrate to power of Cisco policy based network access in education – increasing security, visibility, reducing IT operational overhead and enhancing the function of Apple Bonjour/MDNS services[...]

What happened at Peak this week?

We finalised a ServiceNow integration to a client’s Cisco UCCX Customer Care environment, providing their clients with an improved Customer Experience. We completed a cloud-based CallN Business Intelligence integration to a Cisco[...]

Peak Insight delivers secure Activity Based Working at Cardinia Shire Council – “It just works.”

Peak Insight, the agile technology integration, support and managed services provider today released a client success video highlighting the recent delivery of secure Activity Based Working for Cardinia Shire Council. Cardinia Shire[...]

Peak Insight Awarded ‘Cisco Collaboration Perfect Pitch 2015’

Peak Insight, the agile technology integration, support and managed services provider, today announced it has been awarded the winner of the ‘Cisco Collaboration Perfect Pitch 2015’ competition held by Cisco Systems. The[...]

Peak Insight Appointed to Support Critical Victorian Government Contact Centre

Peak Insight, the agile technology integration, support and managed services provider, today announced that following a competitive tender it has been appointed by the Department of Health and Human Services (DHHS) to[...]

Peak Insight Achieves Advanced Collaboration Architecture Specialisation from Cisco Systems Australia

Adds to existing Cisco Premier Partner Certification To support the expanding role of collaboration solutions that leverage the intelligence of the network, Peak Insight announced today that it has achieved the Advanced[...]