Cisco UCCX User
Why Aussie businesses need an integrated contact centre

In the current on-again, off-again lockdown environment, the ways in which customers interact with businesses is changing. Face-to-face transactions are becoming online encounters while deliveries are favoured over in-store pick-ups. As a[...]

Why hybrid workplaces are the ‘new normal’.

Disruption, and a sudden shift… After the severe COVID-19 disruptions during 2020, workplaces are slowly coming back to life. Yet it’s increasingly clear they will be very different environments. The sudden shift[...]

Cisco Cloud Video Interop for Microsoft Teams
Cisco Webex Cloud Video Interop (CVI) vs Pexip for Microsoft Teams

At Peak Insight, we often work with organisations that maintain a combination of Cisco and Microsoft collaboration technologies and are exploring integration options to leverage the strength of both worlds. Whether looking[...]

Cisco Calling in Microsoft Teams
Calling with Cisco and Microsoft: Client Integration vs Direct Routing for Microsoft Teams

Comparing Cisco Client Integration with Direct Routing for Microsoft Teams At the height of the COVID-19 pandemic, organisations faced pressing challenges and looked for ways to quickly enable their remote workforce by[...]

Peak Insight wins Cisco Bridging Collaboration Challenge
Peak Insight wins Cisco Bridging Collaboration Challenge

Presented Aged Care success story during COVID-19 Melbourne, Australia – 6 September 2020: Peak Insight, the specialised Cisco Collaboration, Contact Centre and Connectivity provider has been awarded the winner of the Cisco[...]

Microsoft Teams with Cisco Calling
Cisco voice and video calling for Microsoft Teams

The simple way to use Microsoft Teams with Cisco Calling In our post Cisco and Microsoft – Creating better experiences, together we covered how clients with both Cisco and Microsoft Collaboration tools[...]

Telstra Enterprise Partner Awards
Peak Insight announced multi-award finalist at Telstra Enterprise Partner Awards 2020

Finalist for Telstra Enterprise Cisco Partner of the Year and Telstra Enterprise Emerging Partner of the Year Telstra today announced its best-performing Enterprise partners at the Telstra Enterprise Partner Awards. The awards[...]

Cisco Webex Meetings in Microsoft Teams
Cisco Webex Meetings for Microsoft Teams

Easily schedule, start or join Cisco Webex Meetings from Microsoft Teams In our post Cisco and Microsoft – Creating better experiences, together we covered how clients with both Cisco and Microsoft Collaboration[...]

Join Microsoft Teams Meeting from Cisco Webex Room
Cisco and Microsoft. Creating better experiences, together.

A modern workplace: collaborative, agile and integrated… At Peak Insight, we often work with clients that maintain a combination of Cisco and Microsoft collaboration technology that are exploring integration options. Whether looking[...]

Why enable Single Sign-On (SSO) for Cisco Webex Services?

Improve employee experience for your team. There are many posts on Single Sign-On (SSO) the technology concept – this post focusses on the significance of enabling SSO in Cisco Webex Control Hub[...]

Improve Customer Experience with Cisco Call Recording and Advanced Quality Management

Customer Experience is a key differentiator for your business. Ensuring that every interaction between a customer and your business is refreshingly positive can mean the difference between a lifetime relationship…or the loss[...]

Control Apple Airplay discovery in your school with Cisco Meraki and Cisco Identity Services Engine (ISE)

One of the most prestigious private schools in Victoria recently reached out to Peak for guidance to enhance their network infrastructure. The school was looking to implement a solution that met key[...]

Integrating Cisco Webex Teams with your business: using Bots

What is a Cisco Webex Teams Bot, and what can it do? Cisco Webex Teams is a collaboration solution that can connect small to large teams anytime, anywhere. Webex Teams includes the[...]

Cisco Webex Teams Users
How to easily add a large number of users to a Cisco Webex Teams space

Do you need to bulk-add a large number of users to a Cisco Webex Teams Space? Perhaps you have a large remote workforce that you would like to keep engaged via a[...]

Top 5 Cisco Webex Integrations for Your Everyday Tools and Applications

Learn how to easily schedule Cisco Webex meetings from your Microsoft Outlook or Google calendar. Discover how to easily share and edit files you currently have stored in Microsoft OneDrive, Microsoft SharePoint[...]

Cisco Webex Endpoints
Cisco Webex Meetings Devices that can be cloud registered

A handy list! The following Cisco devices can be cloud registered to Cisco Webex Meetings: Cisco TelePresence MX Series MX200 G2 MX300 G2 MX700 Dual MX800 Single MX800 Dual Cisco TelePresence SX[...]

Modern Workforce Experience
How to Build a Modern Workforce Experience

The Coronavirus (COVID-19) pandemic has changed many aspects of our lives, from the way we live, the way we socialize and interact with family and friends, to the way we work.  Some[...]

Cisco UCCX User
How to simplify time of day routing with Cisco UCCX (Unified Contact Centre Express)

A large university recently reached out to Peak Insight.  They were facing some challenges within their Cisco Unified Contact Centre Express (UCCX) contact centre, and were frustrated. “Our Cisco UCCX IVR scripting[...]

User viewing Cisco Webex Common Identity
What is Common Identity in Cisco Webex?

Using the same identity within the enterprise and Cisco Webex cloud services A user Jack has his corporate identity information stored in the Okta cloud-based enterprise directory. He would like to search[...]

Recording a Cisco Webex Meeting
How to record a meeting in the cloud with Cisco Webex Meetings

Recording a Cisco Webex Meeting is as easy as 1-2-3! Cisco Webex Meetings makes it easy to record meetings in the cloud for people who can’t attend, or for those who want[...]