Mobile Workforce Messaging at the Department of Health and Human Services (DHHS)

  • The Result?
  • 23% Increased productivity
  • 100% Compliance visibility
  • 30% Cost saving
The Problem

Legacy paging system workflow: an SMS paging service (manned 24×7) was in place to receive calls from emergency services, manually transcribing messages for group SMS transmission to a mobile workforce.

Operationally inefficient
Limited compliance
High cost

The Solution

Peak Secure Messaging: by integrating an existing Cisco Unified Contact Centre Express (UCCX) investment with the cloud-based Peak Secure Messaging platform, Peak Insight was able to provide automated message recording, transcription, retention and intelligent insertion of key contact information – all posted to the mobile workforce securely via Cisco Webex Teams.

Improved productivity
Improved safety
Improved compliance

Peak Secure Messaging
Cisco Unified Contact Centre Express (UCCX)
Cisco Webex Teams
Peak Insight Project Services