Mobile Workforce Messaging at the Department of Health and Human Services (DHHS)

  • The Result?
  • 23% Increased productivity
  • 100% Compliance visibility
  • 30% Cost saving
The Problem

Legacy paging system workflow: an SMS paging service (manned 24×7) was in place to receive calls from emergency services, manually transcribing messages for group SMS transmission to a mobile workforce.

Challenges:
Operationally inefficient
Limited compliance
High cost

The Solution

Peak Secure Messaging: by integrating an existing Cisco Unified Contact Centre Express (UCCX) investment with the cloud-based Peak Secure Messaging platform, Peak Insight was able to provide automated message recording, transcription, retention and intelligent insertion of key contact information – all posted to the mobile workforce securely via Cisco Webex Teams.

Benefits:
Improved productivity
Improved safety
Improved compliance

Products:
Peak Secure Messaging
Cisco Unified Contact Centre Express (UCCX)
Cisco Webex Teams
Peak Insight Project Services