Customer expectations are at an all-time high. Delivering an exceptional customer experience is not just a goal; it’s a necessity. With the rapid evolution of AI technology and the increasing importance of seamless communication, the role of contact centres has never been more critical. That’s where Webex Contact Centre comes into play, offering a single platform that combines the power of purpose-built AI with unmatched security and reliability—hallmarks of Cisco’s legacy.
Join Peak Insight and Webex for a virtual event (now available on-demand) designed for Customer Experience Professionals, Contact Centre Professionals, and HR teams to uncover the latest cutting-edge functionality and practical use cases of Webex innovations that anticipate customer needs, empower agents and deliver unparalleled business value.
Speakers
Cameron Adams
Head of GTM and Strategy: Webex Customer Experience – APJC
Cisco
Cameron Adams combines a passion for innovative customer engagement with nearly two decades of experience in contact centre operations, technology, and strategic project delivery. At Cisco, he heads up go-to-market and strategy for the Webex Customer Engagement portfolio across Asia-Pacific, Japan, and Greater China.
Cameron has been involved with numerous large-scale transformations ranging from analytics-driven compliance to cloud migrations and AI-powered digital engagement initiatives across a range of industries. Amidst a pace of change that’s never been greater, Cameron is passionate about helping organisations simplify, automate and digitise the way they communicate with their customers – without sacrificing meaningful human connection.
Sam Deckert
Founder and Principal Consultant
Peak Insight
Sam is a multiple business founder and passionate technology expert who specialising in Customer Experience and Hybrid Work.
At Peak Insight, an award-winning technology integration, innovation, and managed services provider, Sam leads a team of technical experts who work with organisations to deliver delightful Customer Experiences and maximise the business value of their technology.
At Peak Amplify, a Customer Experience specialised software developer , Sam leads a team of software development and support experts delivering an even greater return on Cisco investments with software add-ons for global clients, partners and distributors.
In the webinar, you will learn:
- How Webex Contact Center leverages AI to transform customer interactions, making them more intuitive, efficient, and satisfying.
- How to use the platform to empower your agents with the tools and information they need to excel in every customer interaction.
- How integrating collaboration and contact centre functionalities on a single platform can streamline processes and enhance your business results.
- Why Cisco's solution stands out for its security and reliability, ensuring that your customer data is protected while delivering top-notch service.
Event Highlights:
Demonstrations:
See the Webex Contact Centre in action, with live demonstrations of its latest functionalities.
Use Case Exploration:
Dive into real-world use cases, understanding how businesses like yours leverage Webex Contact Centre to redefine their customer experience.
Interactive Q&A Sessions:
Have your questions answered by our experts in live Q&A sessions, ensuring you leave with a clear action plan.
Who Should Attend:
This event is tailor-made for professionals who are responsible for enhancing customer experience, managing contact centre operations, or overseeing HR processes. Whether you’re strategising security solutions, procuring cutting-edge technology, or driving the adoption of innovative customer service models, this workshop will provide you with the knowledge and tools to succeed in the age of AI-powered customer service.