Peak Insight

Top 5 Reasons Why You Should Migrate to the Cloud with Webex

5 Reasons Why You Should Switch to Webex Cloud Calling and Webex Contact Centre Solutions Today

Staying ahead of the curve is essential in today’s fast-paced business world. That’s why many organisations are switching to cloud-based communications solutions like Webex. But if you’re still on the fence, here are five compelling reasons to make the move today:

  1. Cloud Calling is the Now:

Cloud calling is no longer a futuristic vision – it’s the present reality. 74% of new unified communications licenses will be cloud-based by 2024 (Gartner). Already, 77% of IT telephony investments in 2020 went to the cloud (Gartner, 2020), and 24% of users had adopted UCaaS (Gartner, 2021).

  1. Webex: The Cloud Calling Market Leader:

With over 51% market share, Webex is the undisputed leader in cloud calling and contact centre solutions (Synergy Research, 2021). This leadership translates to cutting-edge innovation that can propel your business to new heights. Webex doesn’t just offer basic communication tools; it provides advanced analytics, cognitive capabilities, and artificial intelligence for personalized customer interactions, leading to improved efficiency and customer experience.

  1. Empower Your Team with a Seamless Cloud Collaboration Experience:

Webex isn’t just about cloud calling but a complete and integrated cloud collaboration experience. With customizable solutions that you can deploy on-demand, you can enhance your team’s productivity with:

  • Calling: Crystal-clear voice calls with advanced features like call recording and transcription.
  • Messaging: Instant messaging and team collaboration for seamless communication.
  • Meetings: Secure video conferencing with screen sharing and recording capabilities.
  • Contact centres: Streamline customer service operations with intuitive tools and AI-powered insights.
  • Devices: A wide range of devices that seamlessly integrate into your existing workflow.
  1. Migrate at Your Own Pace:

We understand that transitioning to the cloud can be daunting. That’s why Webex allows you to migrate at your own pace. Whether you want to move group by group, site by site, or user by user, you have complete control over the process. Plus, you can keep a common global dial plan across cloud and on-premises sites, ensuring a smooth and seamless transition.

  1. Unleash Amazing Customer Experiences and Team Efficiencies:

By upgrading to Webex cognitive cloud solutions, you’re not just getting a communication platform but investing in your team’s success. Webex empowers your team to:

  • Reduce overhead and equipment hassles: Focus on growing your business.
  • Provide exceptional customer experiences: Personalised interactions that leave a lasting impression.
  • Work smarter, not harder: Streamlined workflows and AI-powered insights for increased efficiency.

Don’t Get Left Behind:

The future is cloud-based, and Webex is leading the charge. Take advantage of the opportunity to transform your business with cutting-edge communication and collaboration tools. Move to Webex cloud calling and Webex Contact Centre solutions today and start experiencing the difference.

Contact us to learn more and get started on your cloud journey!

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