Peak Insight

Cisco Webex Teams Dial-In Update

To continue to deliver a secure meeting join experience, Cisco are changing how users join Webex Teams meetings.

Users that join Webex Teams meetings by dialling in from a phone line will now be asked to enter an attendee ID or will be put on hold until a space member explicitly lets them in. The attendee ID is available if the user has already joined the meeting using the Cisco Webex Teams app and selected Call in as their audio option. If the user doesn’t have an attendee ID or enters an incorrect ID, they’ll be asked to hold until a member of the space lets them into the meeting. This experience differs from the current behaviour in which users can enter either an Attendee ID or the pound key (#) to join the meeting automatically.

The new flow will ensure a more secure join experience for your meetings.

These changes only apply to:

  • Meetings associated with a space in Webex Teams.
  • Users who are dialling into these types of meeting using Public Switched Telephone (PSTN) capabilities.


About Cisco Webex Teams

Cisco Webex Teams is an easy-to-use collaboration solution that keeps people and teamwork connected anytime, anywhere. Cisco Webex Teams combines secure messaging, file sharing, video meetings, white boarding, calling, and other tools you use to streamline teamwork and produce results faster.  Whether on the go, at a desk, or together in a meeting room, Webex Teams helps speed up projects, build better relationships, and solve business challenges.


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