Category Archives: Contact Centre

Improve Customer Experience with Cisco Call Recording and Advanced Quality Management

Customer Experience is a key differentiator for your business. Ensuring that every interaction between a[...]

How to simplify time of day routing with Cisco UCCX (Unified Contact Centre Express)

A large university recently reached out to Peak Insight.  They were facing some challenges within[...]

Peak Insight Achieves Cisco Webex Contact Centre Certification from Cisco Systems in Australia

Endorsed to enable clients to deliver personalised, proactive service and a seamlessly connected customer experience.[...]

Peak Insight – a client perspective

A big welcome back to our clients and partners! The team at Peak wish you[...]

Peak Insight Appointed to Support Critical Victorian Government Contact Centre

Peak Insight, the agile technology integration, support and managed services provider, today announced that following[...]