Endorsed to enable clients to deliver personalised, proactive service and a seamlessly connected customer experience.
To enrich customer experiences and optimise contact centre performance, Australian-based Peak Insight announced today that it has achieved the Cisco Webex Contact Centre Authorisation from Cisco Systems in Australia. This specialisation recognizes Peak Insight as having fulfilled the rigorous Cisco certified personnel levels required to properly sell, design, deploy and support comprehensive Cisco Webex Contact Centre solutions.
As a Cisco Webex Contact Centre Authorised partner, Peak Insight has invested in the training required to deliver differentiated business value through the integrated, open foundation of the Cisco Webex Contact Centre architecture. Cisco Webex Contact Centre Authorised partners work with organisations to deliver more personalised and proactive service, and provide a seamlessly connected customer experience across a myriad of touchpoints.
Sam Deckert, Founder and Principal Consultant at Peak Insight commented “Achieving the Cisco Webex Contact Centre Authorisation is a milestone for Peak Insight, endorsing our capability to work with clients to create proactive, personalised customer experiences while also providing a flexible transition to the cloud. To be one of only a handful of Australian Cisco partners with this capability – it’s a proud moment for the team.”
Cisco Webex Contact Center is a native cloud contact centre solution that enables enriched customer engagement experiences between businesses and their customers. Webex Contact Center improves agent and customer experiences and optimizes contact centre performance with predictive-based routing and data analytics.
About Peak Insight
Peak Insight is an award-winning Cisco Collaboration, Contact Centre and Connectivity provider.
We are a safe pair of hands that will take the time to understand your business, working with you to deliver extraordinary business outcomes through our project services, managed services, vendor products and software add-ons.
We take a consulting-led and adoption-driven approach, with in-house software development capabilities to maximise the value of your investment.
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