Category Archives: Contact Centre

Cisco’s Four CX Predictions for 2025: What They Mean for Australian Businesses

Cisco recently shared four key predictions that will shape the future of customer experience (CX)[...]

Peak Insight at the Cisco APJC Partner Advisory Council in Singapore: Driving Progress in AI-Powered Customer Experience for Australian Businesses

written by Sam Deckert, Founder and Principal Consultant at Peak Insight. “Measure your progress by[...]

Peak Insight Celebrated as Finalist in Two Categories at the 2024 Telstra Partner Awards

We are thrilled to announce that, following our recognition as Cisco Partner of the Year[...]

Maximising Webex: My Three Key Takeaways from WebexOne 

by Sam Deckert, Principal Consultant & Founder of Peak Insight | Click here to watch[...]

Peak Insight Renews Cisco Webex Contact Center Specialisation in Australia

Peak Insight is pleased to announce it has officially renewed its Cisco Webex Contact Center[...]

Peak Insight’s Customer, BankVic, to Speak at WebexOne 2024: Insights into Financial Services CX Strategies

We are excited to announce that BankVic, a valued Peak Insight customer, will be featured[...]

AI-Powered Topic Analytics for Webex Contact Center Now Available in Australia – What it Means for CX

At Peak Insight, we’re excited to announce that Topic Analytics for Webex Contact Center is[...]

5 Ways AI is Transforming Customer Experience in Australia 

Artificial Intelligence (AI) is no longer a futuristic concept; it’s a present-day reality reshaping industries[...]

Cisco Webex Contact Center named a leader in IDC MarketScape: What It Means for Our Customers in Australia

Cisco Webex Contact Center has been recognised as a Leader in the IDC MarketScape: Worldwide[...]

Two New Standout Webex Contact Center Features to Transform Customer Experience in Australia

At a recent analyst event, two standout features of Webex Contact Center were highlighted that[...]

How Webex Contact Centre Delivers Unmatched Value According to Forrester’s Total Economic Impact ™ Study

Customer expectations are sky-high; therefore, running an efficient, cloud-based contact centre solution is not just[...]

Peak Insight Wins Telstra’s Cisco Partner of the Year Award 2023

We are proud to announce that Peak Insight has been awarded the prestigious 2023 Telstra[...]

McKenzie Aged Care tends to its critical communications with Webex and Peak Insight

The McKenzie Aged Care Group is one of Australia’s leading privately-owned aged care and retirement[...]

Peak Insight announced back-to-back multi-award finalist at Telstra Enterprise Partner Awards 2021

Finalist for Telstra Enterprise Cisco Partner of the Year and Telstra Australia Deal of the[...]

Update from Peak Insight – Log4j Vulnerability

Peak Insight is aware of CVE-2021-44228, referred to as Apache Log4j vulnerability with a CVSS[...]

Digitisation to help aged care providers meet burgeoning demand

In an effort to meet Australia’s growing need for aged care facilities, providers are constantly[...]

Why Aussie businesses need an integrated contact centre

In the current on-again, off-again lockdown environment, the ways in which customers interact with businesses[...]

Peak Insight wins Cisco Bridging Collaboration Challenge

Presented Aged Care success story during COVID-19 Melbourne, Australia – 6 September 2020: Peak Insight,[...]

Peak Insight announced multi-award finalist at Telstra Enterprise Partner Awards 2020

Finalist for Telstra Enterprise Cisco Partner of the Year and Telstra Enterprise Emerging Partner of[...]

Why enable Single Sign-On (SSO) for Cisco Webex Services?

Improve employee experience for your team. There are many posts on Single Sign-On (SSO) the[...]