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Peak Insight is an award-winning Cisco Collaboration, Contact Centre and Connectivity provider.

We are a safe pair of hands that will take the time to understand your business, working with you to deliver extraordinary business outcomes through our project services, managed services, vendor products and software add-ons.

We are in this together, committed to your success.

Cisco’s Four CX Predictions for 2025: What They Mean for Australian Businesses

Cisco recently shared four key predictions that will shape the future of customer experience (CX) in 2025. These global insights highlight the rapid advancements in AI, personalisation, and data integration that are[...]

Peak Insight at the Cisco APJC Partner Advisory Council in Singapore: Driving Progress in AI-Powered Customer Experience for Australian Businesses

written by Sam Deckert, Founder and Principal Consultant at Peak Insight. “Measure your progress by displacement, not by speed. If you’re running around in circles, you’re not getting anywhere.” — Vinod Muthukrishnan,[...]

Peak Insight Selected as a Municipal Association of Victoria (MAV) Panel Supplier: Empowering Victorian Councils with Cisco Solutions

We’re thrilled to announce that Peak Insight has been officially selected as a supplier to the Municipal Association of Victoria (MAV) panel, following a competitive tender process. This selection, which occurs every[...]

Peak Insight Awarded Telstra Cisco Partner of the Year for the Second Year Running

At Peak Insight, our mission is to deliver exceptional Customer Experience, empower Hybrid Work, and drive Secure Networking for our clients. This dedication has once again been recognised as we proudly announce[...]

Peak Insight Appoints New CEO and General Manager of Sales to Drive Growth and Customer Excellence

Peak Insight, as an award-winning specialised Cisco partner, has announced the appointment of Stefano Pesic to the new role of Chief Executive Officer and Steven Kruize as General Manager of Sales. These pivotal leadership changes[...]

Peak Insight Celebrated as Finalist in Two Categories at the 2024 Telstra Partner Awards

We are thrilled to announce that, following our recognition as Cisco Partner of the Year in 2023, Peak Insight has once again been honoured at the 2024 Telstra Partner Awards – this[...]

Maximising Webex: My Three Key Takeaways from WebexOne

by Sam Deckert, Principal Consultant & Founder of Peak Insight | Click here to watch the Video Summary on LinkedIn. It was a fantastic week of learning, sharing, and reconnecting in person[...]

Celebrating Excellence: Peak Insight Invited to Cisco’s APJC Partner Winners Circle

We are thrilled to announce that Peak Insight has been invited to the prestigious Cisco APJC Partner Winners Circle. In addition to being the current Telstra Cisco Partner of the Year, this[...]

Peak Insight Renews Cisco Webex Contact Center Specialisation in Australia

Peak Insight is pleased to announce it has officially renewed its Cisco Webex Contact Center Specialisation in Australia. As of September 3, 2024, we continue to meet the stringent requirements of the[...]

Peak Insight’s Customer, BankVic, to Speak at WebexOne 2024: Insights into Financial Services CX Strategies

We are excited to announce that BankVic, a valued Peak Insight customer, will be featured at WebexOne 2024, one of the industry’s premier events. Taking place in Ft. Lauderdale, Florida, and virtually from October[...]

AI-Powered Topic Analytics for Webex Contact Center Now Available in Australia – What it Means for CX

At Peak Insight, we’re excited to announce that Topic Analytics for Webex Contact Center is now generally available, including in Australia! This cutting-edge feature is powered by AI, enabling businesses to dive[...]

Elevate Your Audio Experience with the Industry-First Webex AI Codec: Now Available in Australia

In today’s hybrid work environment, clear communication is more crucial than ever. At Peak Insight, we’re excited to introduce the Webex AI Codec, now generally available in the Webex app. This industry-first[...]

5 Ways AI is Transforming Customer Experience in Australia

Artificial Intelligence (AI) is no longer a futuristic concept; it’s a present-day reality reshaping industries worldwide, and Australia is no exception. In the field of customer experience (CX), AI has moved from[...]

Bridging the Customer Experience Gap in Australia: Insights and Strategies

Forbes recently published an article discussing the Factors Driving the Gap Between Customer Expectations and Satisfaction, highlighting the decline of Customer Experience (CX) in the US and UK. Last month, Forrester published[...]

Six Reasons Why Financial Institutions in Australia Trust the Webex Collaboration Suite

Collaboration technologies have transformed the way customers interact with businesses and the financial services sector in Australia is no exception. Australian customers expect simple and boosted digital experiences for loans, banking, credit[...]

Cisco Webex Contact Center named a leader in IDC MarketScape: What It Means for Our Customers in Australia

Cisco Webex Contact Center has been recognised as a Leader in the IDC MarketScape: Worldwide Contact Center-as-a-Service Applications Software 2024 Vendor Assessment. The report evaluated 12 global providers and highlighted the exceptional[...]

Two New Standout Webex Contact Center Features to Transform Customer Experience in Australia

At a recent analyst event, two standout features of Webex Contact Center were highlighted that are set to reimagine customer experience. The latest AI-powered beta features are designed to address two critical[...]

The 5 Key Phases of Transitioning to Webex Cloud Calling with Peak Insight’s Webex Migration Blueprint

The landscape has shifted to the cloud, with telephony at the forefront. Integrating cloud-based calling solutions is essential for business resilience and agility in a digital-first world, not merely an advantage. At[...]

Forrester TEI Study of Webex Contact Centre

How Webex Contact Centre Delivers Unmatched Value According to Forrester’s Total Economic Impact ™ Study

Customer expectations are sky-high; therefore, running an efficient, cloud-based contact centre solution is not just an operational upgrade; it’s a strategic necessity. Peak Insight, an award-winning Cisco specialised partner in Australia, analyses[...]

Cisco in the 2024 iUC&C Aragon Research Globe™

7 Reasons Cisco Tops the Aragon Research Globe™ 2024 for Intelligent Unified Communications & Collaboration

In an evaluation of 15 key industry players, Cisco stands out as the undisputed leader in Intelligent Unified Communications and Collaboration. Explore the seven reasons why. Introduction: In its latest edition, the[...]