A big welcome back to our clients and partners! The team at Peak wish you all the best for an extraordinary year.
What been happening at Peak? It's been an exciting period of innovation, growth, and closer partnership with our clients.
Here's a quick word from our clients Telstra Health and the Department of Health and Human Services on their experience with Peak Insight and Cisco…
It was an honour to join our client BankVic in remembrance of all Victoria Police Officers who have fallen in the line of duty, and to recognise police members and the life-changing work they do every day.
At Peak Insight, we are very proud to have Victoria Police as a client where together our work supports the Peak Insight primary aim of 'making a difference'.
We encourage our network to show their support by joining us in wearing a Blue Ribbon in the lead up to Blue Ribbon Day and National Police Remembrance Day. You can purchase yours or make a donation at https://remember.org.au/events/blue-ribbon-day/.
What happened at Peak this week?
We took the opportunity to demonstrate to power of Cisco policy based network access in education - increasing security, visibility, reducing IT operational overhead and enhancing the function of Apple Bonjour/MDNS services for students and teachers. We're pleased to say we're now undertaking an international refresh including hundreds of network devices - a great way to end the week!
We also continued our work with an Australian Bank, undertaking the initial steps to stage their new Cisco Customer Care platform that will provide an improved customer experience as well as enable operational efficiencies.
Finally, we deployed a Cisco Webex Teams integration for a different Australian Bank, leveraging the Peak Collaboration Cloud platform, and providing automated updates to C-level Executives to aid decision-making. Whew - let's see what can do next week!
Wishing a relaxing weekend to all.
We kicked off a project for a business that is an integral part of the Australian agricultural industry - and close to our founder Sam's farm upbringing - helping to on-shore an IT service desk with a Cisco Customer Care solution and provide an improved Customer Experience..
We progressed discussions with a major utility provider to migrate an emergency notification system that is integrated with their Cisco Collaboration environment.
Last but not least, we received delivery of our very own Webex Board for the Peak office - watch this space!
We've been working with a number of clients to migrate from legacy ISDN services to SIP - providing greater flexibility and improved capabilities.
We've been assisting a government client to explore introducing AI to their Cisco Customer Care platform.
We've also been helping a client on-shore their IT Service Desk by adding a Cisco Customer Care application to their existing Cisco Collaboration investment.
Have a safe and relaxing weekend.
We finalised a ServiceNow integration to a client's Cisco UCCX Customer Care environment, providing their clients with an improved Customer Experience.
We completed a cloud-based CallN Business Intelligence integration to a Cisco UCCX Customer Care environment for a major toll provider, and received excellent feedback.
Last but not least, we re-signed a Peak Availability Cisco Collaboration support agreement with a global mining company.
The new financial year is definitely underway, and it's all happening! Have a great week.
We worked with a local government client to web chat enable their Cisco Customer Care platform, we kicked off a professional services engagement with a state government agency to Webex Teams+Meetings enable their organisation and we responded to one of our Peak Availability support clients to manage and resolve a major incident.
Have a great week!
We worked with a local council to extend their wireless footprint, completed a CallN Business Intelligence deployment at a major toll road provider, and consulted with a large Australian telecommunications carrier to amplify their customer experience with Peak Insight software. We are searching for our next Collaboration Engineer and Network Engineer. If you know of someone who is looking to join a high performance team, please reach out.
We worked with a client to cut over three of their major sites onto a Meraki SD-WAN to reduce cost and improve experience, we kicked off a SIP migration project with a state agency that will move them off their legacy ISDN and deliver higher availability and enhanced voice services, and we completed the deployment of a Cisco UCCX platform for one of our key business partners, on budget and on schedule. The solution included our own Peak software add-ons, integrated into their legacy environment, breathing new life into their operations. We have an open requirement for a headcount to assist with future Collaboration and Meraki work, please reach out if you are looking to join a challenging, fun and successful team.
Melbourne Australia – 10 October 2016
Peak Insight, the agile technology integration, support and managed services provider today released a client success video highlighting the recent delivery of secure Activity Based Working for Cardinia Shire Council.
Cardinia Shire Council is a progressive council in one of the fastest growing municipalities in Victoria. With the introduction of Activity Based Working, a new building, and a multi vendor environment, the Cardinia challenge was how to successfully integrate and securely leverage the full capability of a handful of existing technology vendors. Peak Insight enabled centralised, policy based, secure authentication, BYOD and visitor management across existing multi-vendor wired and wireless infrastructure - dynamically securing access for employees, contractors and guest users.
Sam Deckert, Principal Consultant at Peak Insight, commented: "Cardinia was a great engagement, as the council space can be quite challenging. Rate capping is being introduced, budgets are constrained and technology projects must deliver. Existing technology investments need to be business aligned, and optimised. Peak Insight was able to utilise existing Cardinia IT investments across multiple vendors to enable policy based network access and secure Activity Based Working for resources internal and external to the organisation."
A simplified user experience , with an appropriate level of security was key to the success of the implementation. Ryan Ellis, acting Manager of Information Services at Cardinia Shire Council stated "The key to the project was ease of use. For our contractors to be able to come in and use the network, while our own staff use the corporate and BYOD capabilities with a single method of connectivity."
Ashley Cooke, Senior IT Infrastructure Engineer at Cardinia Shire Council commented "The successful outcomes we've had with Peak Insight have been heavily due to their experience with the equipment we are using. The outcomes that we have now make my role much easier - people can move around, and it just works. I'd certainly recommend anyone else to engage with Peak Insight."
About Peak Insight
Peak Insight is an agile technology integration provider, enabling business outcomes through alignment, optimisation and management of technology.
Peak Insight provides Collaboration, Mobility, Security and related technology solutions in addition to specialised professional services for medium to large organisations.
Peak Insight is an endorsed supplier of IT services to Victorian State Government via the eServices register, and is also an approved supplier of IT Infrastructure to Victorian State Government via the Department of State Development, Business and Innovation (DSDBI) IT Infrastructure register.
Further information is available at http://www.peakinsight.com.au or via firstname.lastname@example.org
Peak Insight and the Peak Insight logo are trademarks of Peak Insight Pty Ltd.
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